While reading the Zucker and Iyenger/Lepper readings for today,
I was incredibly interested by the fact that choice overload was not observed
in a wine shop experience. The hypotheses for why- loyalty to the store and
therefore the wine selection, the fact that wine consumers often buy new wines
to experience them vs. stick to one brand, the relatively low price point of
most of the wines purchased (and therefore low commitment)- all make a ton of
sense.
I am left with the question around choice overload of
consumers who are tasting wine at the physical winery. For wineries that have
tasting rooms open to the public, increasing the purchase conversion rates for
individuals who come to taste is a critical success factor. Is it possible that wineries offering a
large number of different varietal, vintage, vineyard, or price SKUs are less
successful at converting sales than wineries that have less options for
purchase?
If we look at some of the proposed factors for why wine
buyers do not experience choice overload in wine stores, many are transferable.
Even if from one producer, a consumer could still be interested in trying as
many different SKUs as possible. Good customer service is definitely a factor-
most tasting room staff are very knowledgeable about the wines they are
pouring, as well as friendly and polite. Loyalty depends on if this is a winery
the consumer visits a lot (or is potentially a club member of), or a completely
new winery an individual is exploring. Price point obviously depends on the winery,
but I assume is more self-selecting (people choose to visit wineries where they
are comfortable with the price point).
All that being said, there could be other factors at play
when consumers are at the cellar door that could exacerbate choice overload. Buying
on a one-time visit (vs. buying weekly at the same wine store) could increase
the pressure and responsibility a consumer feels to choose “correctly”- which
as we saw in the first reading is connected to choice overload.
Would love to hear other thoughts here! Think this would be
a very interesting (and potentially impactful) exploration.
You'll see a contrasting viewpoint in Prof. Draganska's lecture today. Stay tuned....
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